Requests for tapes, cartons or files can be made by using our on-line WEB Site HTTP://Tablookup.com, by phone at (973) 786-5522, 1-800-462-5379, by fax at (973) 786-7760 or via email to orders@TABGroup.com. Regular tape, file or carton requests received between 8:00 a.m. and 4:30 p.m. will be delivered the next business day.
For vault storage services The TAB Group will schedule a standard daily, weekly or monthly loop to meet your specific backup schedule. On the scheduled delivery day, The TAB Group’s driver will complete your tape exchange either in the morning or in the afternoon, as specified by you.
A request for a document can be faxed to your office directly on the same business day if the request is received before 4:00 p.m.
A Sameday service is available for tapes, files or cartons requested before 12 noon and will be delivered by 5:00 p.m. on the same business day.
A 3-hour Rush service is available for tapes, files or cartons requested between 8 a.m. and 2 p.m. and will be delivered within 3 hours of receiving your request.
A 90-Minute Rush service is also available for tapes, files or cartons requested between 8 a.m. and 5:30 p.m. and will be delivered within 90 minutes of receiving your request.
When you are requesting a tape, file or carton from The TAB Group, a The TAB Group representative will verify that you are authorized to request the information, however, we recommend that you also supply us with the name of the end user of the tapes, files or cartons. This name will be entered on the delivery order and will enable The TAB Group to trace that tape, file or carton to the end user if it is required in the future.
Only those persons on your authorization list, if you choose to set up one, will be given access to tapes, cartons and files being stored at our facility.